Appointments

For any consultation, don't forget to bring :

• your appointment card or necessary information (name of the doctor, department/specialty) ;
• your identity card and that of your child ;
• your mutual insurance company card (SIS-card in Belgium) and that of your child ;
• a means of payment (Euro, bank card with Maestro function, Visa, MasterCard, American Express, Diners Club International), a document delivered by a public social welfare centre, or a commitment of payment.

Make an appointment :

Appointments are taken by phone or in person.

N.B. : Our phone lines are sometimes very busy. A recorded message will tell you your position in the waiting queue and the estimated waiting time. Thanks for your understanding.

Appointment reminder :

We have set up a system which allows to remind you of your appointment by SMS or by an automated message on your telephone. It also allows you to cancel your appointment if there is a hitch.

Appointment cancellation or modification :

If you have to cancel your appointment please do so at least 24 hours in advance so that another patient may benefit from the appointment time. Otherwise, cancellation fees will apply.